Complaints and feedback

Magdalen Medical Practice is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive, and this leaflet explains how you can do this. Tell us what we do best, where we don’t meet your expectations plus any ideas or suggestions you may have. By listening to you the practice can continue to build and improve upon the service it offers.

Tell us about our service

  • Could you easily get through on the telephone?
  • Did you get an appointment with the practitioner you wanted to see?
  • Were you seen within 20 minutes of your scheduled appointment time?
  • Did you find our staff helpful and courteous?

To provide feedback:

  • speak to a member of staff
  • fill out a feedback form (below)
  • take part in the Friends and Family Test (below)
  • leave a review on the NHS website
  • phone us on 01603 475555
  • visit www.patientopinion.org.uk to share your experiences of any UK health services. They will then be passed to the right people to make a difference to help improve services.
  • your experiences can also be shared at Healthwatch Norfolk on 0808 168 9669 or email us at enquiries@healthwatchnorfolk.co.uk.

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Complaints Form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

NHS Friends and Family

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Practice complaints procedure

If you do have a complaint about the service you have received from any member of staff working in this practice, please let us know.

Page last reviewed: 03 November 2026
Page created: 02 November 2026